Privacy Policy

Responsible for the personal data: Effinnova Management SL, hereinafter “Effinnova“, NIF 0000000A, domiciled in Logroño, Spain, and whose contact email is info@effinnova.es.

Data requested on the website and purpose of treatment

• Name, surname and email address in the contact forms: to make any direct contact with Susana Torralbo, whether to ask questions, make comments, suggestions, request a service or product, or any other information. Failure to provide the minimum personal data required will make it impossible for Susana Torralbo to respond to the request.

• Name and email: to be able to comment on the website’s blog.

• Name, surname, address, telephone number, e-mail address, tax identification number: this information will be requested at the time of payment for the service, for the purpose of processing everything related to the customer.

• Name and e-mail address for newsletter: with the due express and voluntary consent of the owner of the data, the minimum information necessary to send an automated commercial newsletter will be requested on the website, where information will be provided on advertising, promotions and other information on the services and/or products offered by Susana Torralbo.

• Email: the email will be requested to access the customer area, according to the data provided at the time of creating the account.

If the user is under 16 years of age, he or she must have the authorization of his or her parents or legal guardians in order to submit his or her personal data. Effinnova has no way of effectively verifying the age of the users, so it is exempt from any liability, if the user does not comply with the above.

Effinnova will at all times ensure that the use of the website, its contents and the processing of the user’s personal data are carried out in the most correct manner. To this end, the user may always exercise his/her rights of access, rectification, cancellation, portability, oblivion or opposition, all in faithful compliance with the guidelines of the laws governing the matter, by writing to info@effinnova.es.

At no time will Effinnova share the data it holds with third parties. In case it is done to fulfill the services contracted by a participant, to send the newsletter, to comply with legal requirements or for the administration of the website, due confidentiality agreements will be provided between the parties.

The links to third parties that may be found on the website have privacy policies that are alien to Effinnova. The access to these sites must be the responsibility of the user, being his responsibility to know them and his decision to accept them or not.

FORMS

The website has 4 types of forms:

• Contact: the user, client or participant can find forms that will facilitate communication with Effinnova Management SL, to ask questions, make comments, request a quote, reserve any of the services offered on the website or demand any rights that they may have. Not providing the minimum necessary personal data will make it impossible for Effinnova Management SL to respond to the request. This treatment will be considered legitimate as it is part of a pre-contractual diligence. The website and e-mail server of Effinnova Management SL will be in charge of the processing.

• Advertising: users, clients or participants will be asked for their express and voluntary consent to provide Effinnova Management SL with the minimum data necessary to send advertising and commercial information related to the services and/or products offered by Effinnova Management SL, to be added to an automated email marketing file managed by the person in charge of the treatment indicated below. The treatment of the personal data found in this section, has been done with the consent of the data owner.

• For comments on the blog: in order to avoid spam, inappropriate messages, and to make a correct follow up, the user will be asked for his name, email and website to identify him in the comments he wants to make on the blog entries. This data will be visible to other users of the website. If you do not want the data to be visible to others, you should contact Effinnova Management SL at hola@susanatorralbo.com. The website server will be in charge of the processing, which will be carried out with the consent of the data owner.

• To process the service request: users, clients or participants will be asked for their data so that Effinnova Management SL can process the services requested by the client. Legitimate processing of personal data due to the contractual relationship with the customer or participant. The data will be stored on the website server and in the customer management tools indicated below, in the section of those in charge of the processing.

TREATMENT PROVIDERS

Effinnova Management SL needs the support of third parties to adequately offer its services and products, with which it enters into due confidentiality agreements and verifies compliance with regulations on personal data protection.

The data provided to these third parties may not be used for other purposes not authorized by the data owner.

In compliance with the principles of information and transparency, it is made known that these third parties are

• Google: Tool used to save files in the cloud with customer records, through the Drive tool, analyze website visits through Google Analytics, create forms through Google Forms and manage email through the Gmail tool. This service is provided by the company Google LLC, located in Mountain View, California, United States of America, has the subscription of the EU-US Privacy Shield that can be consulted at https://www.privacyshield.govFor more information about their privacy policy you can visit: https://policies.google.com/privacy.

• Apple: Platform used for contact registration, customer communication and use of physical tools such as computer, mobile and tablet. This service is provided by the company Apple Inc. which can be contacted through the link applehttps://www.apple.com/la/contact/and whose privacy policy can be found at https://www.apple.com/legal/privacy/en-ww/.

• IONOS: Web hosting provider. Their offices are in Madrid, Spain, and their servers are in the United States. This data transfer is necessary for the fulfillment of a contract. You can see the details of their privacy policy at https://www.ionos.es/.

• Skype: tool used for video conferences. This service is provided by the company Microsoft Corporation, located in Redmond, Washington, United States of America, and is subscribed to the EU-US Privacy Shield, which can be consulted at https://www.privacyshield.govIf you would like more information about their privacy policy, please consult: privacy.https://privacy.microsoft.com/es-mx/privacystatement.

• PayPal (Europe) S.à r.l. et Cie, S.C.A. PayPal: company used to manage the payments by debit and credit card on the website. Located at 22-24 Boulevard Royal L-2449, Luxembourg. For more information you can visit their privacy policy.

• Stripe Inc: used to manage debit and credit card payments on the website. This company is located in the United States, has a security agreement called Privacy Shield, in accordance with the requirements of the European Committee for Data Protection that can be found here. For more information at https://stripe.com/us/privacy.

• WhatsApp: A tool used to communicate with some users, buyers, customers and participants through WhatsApp Ireland Limited (for those located in Europe), can be contacted through this link and their privacy policy can be viewed here.

• Netbrain Media Solutions S.L: web programming company. 12 Arquitectos Álamo y Ceballos Street BAJO 26006 Logroño, La Rioja. Telephone: 941120442. E-mail: info@netbrain.es Web: www.netbrain.es

In certain cases, Effinnova Management SL may use applications or tools that have not been included or named in this list, the above being a better option to help perform a certain task; if this happens Effinnova Management SL will notify its users, clients or participants of this situation as the case may be.

DURATION OF TREATMENT

In the case of personal data provided for billing and purchase of products or services, they will be stored for the legally applicable time.

In the case of personal data provided for electronic commercial newsletters and comments on the blog, it will be for as long as the owner of the data wishes to remain on the subscription list, so he or she can unsubscribe at any time, automatically as indicated in each newsletter, or by writing to info@effinnova.es.

The user must understand that Effinnova Management SL will save the subscription data, even if he does not send any more emails, in order to prove to the competent authority the cessation of the sending of emails.

 

Cookie policy

Definition and function of cookies

Cookies are small pieces of data that websites can use to make your user experience more efficient.

Don’t be afraid, they are not virus files, or spam. Cookies are saved in each browser, (Internet Explorer, Safari, Chrome, Firefox, etc.), and not in the user’s computer.

Therefore, this website uses cookies (own and third party). According to the law, I can store these basic cookies if they are strictly necessary for the operation of this website. For everything else, I need your permission. Can I have it?

Types of cookies

Name	Provider	Purpose	Expiration
__utma	Google Analytics	Distinguishes individual users by assigning them a random number as a customer identifier Expires in 2 years. This cookie is normally stored in the browser on the first visit to our website. If the cookie has been deleted by the browser and you subsequently visit our website again, a new cookie of type _utma is written with a different unique ID. This cookie is used to determine unique visitors to our website and is updated with each page view. Additionally, this cookie provides a unique identifier that Google Analytics uses to ensure the validity and accessibility of the cookie, as well as an extra security measure.	2 years
__utmb	Google Analytics	These cookies work together to store information about the activity of the visit to our website and mainly the duration of the visit.	30 minutes
__utmc	Google Analytics	These cookies work together to store information about the activity of the visit to our website and mainly the duration of the visit.	Session
__utmz	Google Analytics	This cookie is normally stored in the browser on the first visit to our website. This cookie stores how the visitor arrived at our website, either directly by entering the domain address, a link, a web search or an advertisement. The cookie is updated each time you visit our website.	6 months
woocommerce_recently_viewed	WooCommerce	Cookie that stores the products recently viewed by the user.	Session
woocommerce_cart_hash	WooCommerce	Cookie that stores information about the customer’s shopping cart and items.	Session
woocommerce_items_in_cart	WooCommerce	Cookie that stores information about the customer’s shopping cart and items.	Session
wp_woocommerce_session_	WooCommerce	It keeps a unique code for each customer to get their shopping cart information.	Session

How to exercise your rights

You can disable the cookies you do not wish to use at any time by changing your consent below:

Change consent

If you want more information

Do not hesitate to contact me at info@effinnova.es.